Frequently Asked Questions

Here are some of the most commonly asked questions about the POCUS workflow.

How do I access Synchronicity?

While on a work computer navigate to https://synchronicity.iuhealth.org. If at home, please log in using your workplace VPN and then navigate to the above link using a web browser (Edge or Chrome). Access Synchronicity using your Cerner login credentials.

I cannot find my study in Synchronicity. Where is it?

Occasionally studies will not upload to Synchronicity. This can be for a number of reasons such as the machine being turned off before studies have upload, network connectivity issues, Synchronicity ingestion issues, amongst other reasons. Please refer to the Troubleshooting page for a walk through guide own how to navigate this issue. If the issues persists please notify your local Synchronicity champion or contact us using the Contact page.