Mindray TE7
Mindray TE7 Troubleshooting Guide
Here are a couple of initial troubleshooting steps for the Mindray TE7 that you can take to ensure your study crosses over:
1) Ensure that the current study has been ended by clicking the "End Exam" button on the machine and confirming that you would like to end the exam. This will start the uploading process for your study.
2) If your study has been appropriately ended, next check to see if it has been "archived" (sent to Synchronicity). You can do this by clicking on the "iStation" button to access the past study list. If your study has been successfully archived, you should see "Send to PACS, OK" listed under the "Storage Commitment" column. Please note that you may have to scroll sideways in the list to see this column. If you do not see the "Send to PACS, OK" message, see below. If you do see this message and you cannot find your study in Synchronicity, see the Synchronicity guide or contact your local IT team.
3) If the "Send to PACS, OK" is missing next to your study, select the study by tapping on it. This will activate the "Send To" button at the bottom left of the screen. Push "Send To" and this will take you to the screen to confirm re-submission.
4) After selecting "Send To" from the archive list, you will be taken to the following screen. Click on "DICOM" (red arrow) and then click on "Synchronicity" (green box) as the targeted storage server. Confirm this by clicking "Send" (yellow arrow) to archive the study.
5) Remember to leave the machine open and powered on after performing the above steps to allow the files to upload. Wait a few minutes for your study to upload to Synchronicity and then log in and proceed with workflow as normal.
