Machine Troubleshooting
Choose the model of your ultrasound machine for a detailed help and troubleshooting guide.
You may occasionally run across issues where studies are not appearing in Synchronicity or the machines are not functioning correctly. A few of the most common issues and remedies are described below.
1) The machine was turned off too early and the study didn't have time to upload.
This is most common when many video clips are saved and larger data files need to be uploaded to synchronicity. In this case, turn the machine on and allow it to sit for a few minutes. Sometimes there is a backlog of studies needing uploaded and it can take 10-15 minutes to upload them all.
2) The machine is not connected to wifi and cannot send images.
In this case, move the machine to its normal storage location and leave it powered on. You should notice a wifi signal ( ) in the corner of the screen confirming that the machine has access to the network.
3) The study was not ended properly.
If the user forgets to hit "End Study" on the machine, the images will not upload. Make sure to check that the study has been completed and ended appropriately.
For machine specific help guides and additional troubleshooting tips, please see the individual machine guides below.
If you are unable to resolve the issue on your own, please call the IUH Service Desk and open a ticket. This will notify the Synchronicity support team.
The Service Desk Phone Number: 317-962-2828
